ACRP Insight Events

Summary

Distinguished industry thought leaders from the airport ecosystem including government, airports, airlines, and other stakeholders discussed current and ongoing practices in restoring traveler confidence in air travel. Presentations focused on strategies and case studies in public health, safety, operations, and financial sustainability to help airports navigate the new normal.

Event Brochure

Session Recordings 

Presentations

Health Update

• Health Safety and Travel during he Ongoing Covid-19 pandemic
  Dr. Hilary Godwin, Dean, University of Washington, School of Public Health
• Passenger Risk Perception, Confidence, and Behavior
  Dr. Baruch Fischhoff, Howard Heinz University Professor, Carnegie Mellon University

• Roger Dow, President & CEO, U.S. Travel Association

Airport Case Study and Best Practices

• Lance Lyttle, Managing Director, Seattle-Tacoma International Airport
• Joe Lopano, CEO, Tampa International Airport
  

Airlines--Discussion and Highlights of What Plans Are in Place

• Kirk Hotelling, V.P., Airport Affairs & Facilities, American Airlines
• Andrew Boyett, Sr. Manager, Customer Experience, Southwest Airlines

Other Stakeholders, Challenges of Social Distancing and Touchless Environment

• Joe Thornton, COO, HMS Host HMS Host Growth Plan, The Way Forward
• Rob Mitchell, Business Development | Global Airport Partnerships, Uber 
  

 

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