Playbook for Developing a Culture of Innovation at Airports

When airports create an environment where their people can improve current processes and adapt to rapid changes in the industry—particularly when they focus on solving problems for customers—great advances can be made. Organizations that support a culture of innovation also reap the benefits of improved morale and increased motivation among their staff.

ACRP WebResource 16: Playbook for Developing a Culture of Innovation at Airports, from TRB’s Airport Cooperative Research Program, provides best practices, actionable plays, and various resources that will enable airports to drive cultural change that supports innovation.