Impacts on Practice: Redesigning the Communications Center at Phoenix–Mesa Gateway Airport

As a reliever airport for the Phoenix Sky Harbor International Airport, Phoenix–Mesa Gateway Airport must keep track of information for nearly 300,000 aircraft operations and 1.4 million passengers a year. To meet this challenge, the airport developed an innovative, digitally connected solution with the help of ACRP Research Report 182: Guidancefor Planning, Design, and Operationsof Airport Communications Centers.

The TRB Airport Cooperartive Research Program's ACRP Impacts on Practice 182: Redesigning the Communications Center at Phoenix–Mesa Gateway Airport details this example of research into practice.

Subsequent changes to the airport's communications center (ACC) have minimized staff stress and ensured they can perform their duties efficiently and without distraction. With help from ACRP Research Report 182, Phoenix–Mesa has created an ACC that not only allows its staff to perform their jobs in an effective and well-organized space, but that also enhances their physical comfort and sense of purpose.