Developing a Holistic Airport Common Use Program

Common use programs at many airports have been limited to a few core information technology systems and may have struggled to provide the needed level of customer service to passengers, airlines, and other stakeholders.

ACRP WebResource 17: Developing a Holistic Airport Common Use Program, from TRB's Airport Cooperative Research Program, provides guidance on how airport operators can expand the scope of common use beyond the traditional IT systems and incorporate new systems and processes to gain more operational flexibility to meet the needs of the passengers and airlines.