Guidebook for Attracting Paratransit Patrons to Fixed-Route Services

TRB's Transit Cooperative Research Program (TCRP) Report 24: Guidebook for Attracting Paratransit Patrons to Fixed-Route Services identifies the characteristics and preferences of four distinct market segments: people with disabilities who use fixed-route transit; people with disabilities who use paratransit; others who currently use paratransit; and people with disabilities who normally do not use transit. The Guidebook also provides step-by-step procedures for estimating demand, locating bus stops, training drivers, providing travel training for patrons, marketing services, and evaluating successes.

Report Parts; Part A, Part B, Part C, Part D