The Quality Journey: A TQM Roadmap for Public Transportation
TRB's Transit Cooperative Research Program (TCRP) Report 8: The Quality Journey: A TQM Roadmap for Public Transportation provides an historical perspective of Total Quality Management (TQM), highlight important events in the private and public sectors, and delineate principles of TQM for the transit industry.
Report Parts;
Part A, Part B
This Summary Last Modified On: 3/30/2014