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ACRP Research Report 171:  
Establishing a Coordinated Local Family Assistance Program for Airports

• Transportation Research Board’s (TRB) Airport Cooperative Research Program (ACRP) Report 171: Establishing a Coordinated Local Family Assistance Program for Airports provides airports with guidance and tools to develop a coordinated, compassionate, multi-stakeholder response to survivors and loved ones in the event of an aviation disaster.
  
  The guidebook addresses the entire preparedness, response, and recovery cycle, providing insight on strategic planning and on roles and responsibilities of the airport and other responding organizations. It includes information and job aids for managing the local family assistance response; set-up and operation of the Passenger Gathering Area and Friends and Relatives Center; developing a family assistance communication plan; and strategies to address the logistical, informational, and emotional needs of affected survivors and families at the airport.
   
  Guidebook highlights:
  
  • Family Assistance Program Development
    
  • Roles and responsibilities following an aviation crash
  • Information management and communications
    
  • Operations and logistics
  • Case studies highlighting best practices and lessons learned
    
        
   
  The guidebook is accompanied by a toolkit that includes
  • customizable checklists and forms airports can use to support their Family Assistance Program,
  • training courses that provide an overview of the guidebook,
  • a Homeland Security Exercise and Evaluation Program (HSEEP)-compliant materials,
  
  and more. View TOOLKIT materials.             
  
  Disclaimers: The opinions and conclusions expressed or implied in this material are those of the researchers who performed the research. They are not necessarily those of the Transportation Research Board, the Academies, or the program sponsors. Materials noted with an asterisk (*) have been edited by TRB; otherwise, materials are as supplied by the contractor.
  
  Any digital files or software included is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences or the Transportation Research Board (collectively “TRB”) be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.
  
  Project Details
  DOI: 10.17226/24765
  Project Number: 06-03
  
  E-Newsletter Type:
  TRB Publication Type: ACRP Report